I finally wrote Janome a letter. I finally decided to fight this bull head on. I am tired of the all the excuses, the reasons, the bullshit (pardon me) that I am getting from the dealers.
I own three Janome machines, and the biggest most expensive one has given me problems since it has been a year old. I had a new shaft put into the machine. No cost of course, just shipping charges to get it there, and not having a machine for two weeks. Two years later, the same thing happened. This time I was somewhere else dealing with another dealer, who questioned me like a little child where I purchased my machine, etc., etc., etc., (I was trying to sound like Yul Brynner in The King and I.) The dealer sent it to Janome with a copy of all my receipts. Three months later the same thing happens, and I bring it back to the dealer. They tell me that “Its nothing. The machine just needs to warm up, and then it purrs like a kitten.” What??? No matter what I said or did, there was just nothing I could do. After waiting 20 minutes for my machine to “warm up”, I decided I was going to contact Janome directly.
I told them my problem, and that I just opened my business, and I really did not like being without my machine for 4 weeks. This was their answer….
Dear Jeannine,
Thank you for your inquiry. We are sorry to hear of the problem you are
reporting. We have forwarded your e mail to our Service Manager. He
advises that you bring the machine again to an authorized Janome dealer
in your area and ask them to call our Service department directly about
the machine.
We appreciate your interest in Janome America, Inc.
If responding to this email, please use the Reply button to return a
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Consumer Relations
Janome America, Inc.
I see this machine came in only on time back in 08/2006. She seems to
have some kind of business and she may be running that machine all day
long but of course we cannot tell that to her. She would need to take it
back to a dealer and it is a possibility that would need a new shaft and
new bushing.
Now notice that this last part, should not have been sent to me, and Janome tried to recall the message within a few seconds that I opened it. So I relunctantly called my dealer, who so arrogantly told me that the machine could not be used for business purposes or else the warranty has been broken. What? I sew for about 3-4 hours a day. Are you telling me that if someone has a fabric store, and sews while they work, that this machine suddenly is without warranty? Isn’t that great advertising? So I read the warranty, and the only thing it says is that the warranty is only provided in respect to normal household use. Well that could be interpreted in many ways, however I am sure that does not mean 2-3 hours a day. I expected them to try and blame it on me.
Yesterday, I watched a clip on tv about how disgruntled Americans are becoming with the type of service they are getting from manufacturers. Rotten customer service. Bad products. legal babble that basically takes away all the rights a customer should have when buying expensive products. We are so darn materialistic, and that is because we cannot get anything fixed anymore. I will do something this time if Janome does not fix this rotten apple. I do love my machine, but I am tired of getting it repaired every two years. Enough is Enough!
The print is fairly large, but the colors are gorgeous. The reds, pinks, oranges and greens are so bright, fun and playful. I found alot of fabric in my stash that would match it, but I just cannot think what I want to do. My first thought was a japanese A-line top that ties around the neck. Then an A-Line dress. Instead I decided I would make this.
This is a pattern from www.youcanmakethis.com. It is from Sew Sensible. I bought it on their etsy site. It was a great pattern to sew. Very easy, and everything includes diagrams and pictures of what to do. I highly recommend it. It turned out to be a dress rather then a top, but that was ok too. The pattern said dress, I just did not read it correctly. It turned out very cute, but I was looking for something else for my shop.
